1.7ct Pink Tourmaline, Cushion

We want you to truly love the piece you choose. If something isn’t quite right, here’s what you need to know.

Bespoke & Customised Jewellery

As each bespoke piece is made specifically for you, we do not accept returns, exchanges or refunds for change of mind. Once production has started, deposits and payments are generally non-refundable due to gemstone sourcing and production commitments.

Pre-Orders

Pre-orders are confirmed based on your purchase and require us to commit to stock or production in advance. For this reason, pre-orders cannot be cancelled or refunded for change of mind once confirmed.

Ready-to-Wear & Online Purchases

Online purchases are non-refundable for change of mind, but may be exchanged within 30 days of receipt, provided the piece is unworn, unaltered and in its original condition, with its certificate if applicable.

Exchanges should be made in person at our office, so you can view the available pieces and choose your replacement with us. Please contact us before visiting so we can arrange a time to assist you. Bring the piece in its original condition, together with its original packaging and certificate, if applicable.

Please contact us before visiting so we can arrange a time to assist you. Bring the piece in its original condition, together with its original packaging and certificate, if applicable.

If you choose a higher-priced piece, the difference will need to be topped up. No refund will be given if a lower-priced piece is selected.

Faulty or Incorrect Items

If your piece arrives faulty, damaged, not as described or not fit for purpose, please contact us as soon as possible. We’ll assess the piece and arrange an appropriate repair, replacement or refund where applicable.

We take care to make sure your jewellery reaches you safely. Complimentary delivery is available for orders above SGD4500.

Singapore Delivery

Local orders are generally delivered via Grab . As fine jewellery is valuable and often one of a kind, we recommend self-collection from our office at Jurong, Singapore, whenever possible. Once your order is ready, we’ll contact you to arrange collection or delivery.

International Shipping

International orders are shipped via trusted couriers such as DHL or SF Express, depending on your location. Tracking details will be provided once your parcel is on its way. Delivery times may vary depending on destination and customs clearance.

Duties & Taxes

International orders may be subject to import duties, taxes or customs fees imposed by the destination country. These charges, if applicable, are the responsibility of the recipient.

Some loose gemstones are temporarily placed on a ring using adhesive to show their size on hand. This may make the stone appear slightly blurred or cloudy in photos, but does not reflect the actual clarity or condition of the gemstone.

You’re always welcome to ask us for additional photos or videos before making your purchase.