We want you to truly love the piece you choose. If something isn’t quite right, here’s what you need to know.
Bespoke & Customised Jewellery
As each bespoke piece is made specifically for you, we do not accept returns, exchanges or refunds for change of mind. Once production has started, deposits and payments are generally non-refundable due to gemstone sourcing and production commitments.
Pre-Orders
Pre-orders are confirmed based on your purchase and require us to commit to stock or production in advance. For this reason, pre-orders cannot be cancelled or refunded for change of mind once confirmed.
Ready-to-Wear & Online Purchases
Online purchases are non-refundable for change of mind, but may be exchanged within 30 days of receipt, provided the piece is unworn, unaltered and in its original condition, with its certificate if applicable.
Exchanges should be made in person at our office, so you can view the available pieces and choose your replacement with us. Please contact us before visiting so we can arrange a time to assist you. Bring the piece in its original condition, together with its original packaging and certificate, if applicable.
Please contact us before visiting so we can arrange a time to assist you. Bring the piece in its original condition, together with its original packaging and certificate, if applicable.
If you choose a higher-priced piece, the difference will need to be topped up. No refund will be given if a lower-priced piece is selected.
Faulty or Incorrect Items
If your piece arrives faulty, damaged, not as described or not fit for purpose, please contact us as soon as possible. We’ll assess the piece and arrange an appropriate repair, replacement or refund where applicable.
